Technician – Eldoret Branch

We are looking to fill the position of the Technician – Eldoret Branch. The role reports to the Service Supervisor and will be based in Eldoret.

 

Job Purpose

The Technician is directly responsible for:

  • This role is responsible for the provision of service to customer vehicles in line with the ‘fix it right the first time’ standard, in order to support high customer satisfaction as well as to attain revenue and throughput targets for the branch.

 

Main Responsibilities of the Job

Operational Responsibilities

  1. Carry out scheduled vehicle maintenance as per CFAO Mobility Kenya standards to ensure quality work is done in a timely manner;
  2. Repair customer vehicles as per customer requests in line with the CFAO Mobility Kenya ‘fix it right the first time’ principle, to support high customer retention rates as well as minimized repeat jobs;
  3. Respond to and handle customers’ complaints promptly to avert misunderstandings and the risk of losing customers;
  4. Support less experienced technicians with the diagnosis of complex repairs/service to ensure customers are provided with high quality service, and to pass on experience and knowledge to the less experienced team;
  5. Advice customers through service advisors on the reparability of their vehicles and time required without compromising on the company policy, to ensure the customers are well informed for minimal complaints;
  6. Clean the work area (bay) in compliance with 4S standards to ensure the workstation is always safe, clean and tidy;
  7. Properly inspect vehicles to accurately identify faults and generate timely, clear & precise defect reports for up-selling to generate required revenue.

 

Knowledge, Skills & Experience

Minimum level of academic and professional qualification required to perform effectively in the role

 

  1. Diploma in Mechanical/Automotive Engineering
  2. Certified Technician will be an added advantage
  3. 4 years of relevant experience in the automotive industry
  4. Product and technical knowledge
  5. Customer Oriented

 

If you meet the above requirements, kindly apply by completing the form below. Applications close on 16th July 2026

*Only shortlisted candidates will be contacted


    Your Full Name

    Date of birth

    Your email address

    Your phone number

    Degree Obtained/University

    Do you posses any Professional qualifications in Mechanical/Automotive Engineering please indicate

    Indicate the years of relevant work experience

    From the years of experience, highlight your work experience including the Company Name and period worked

    Your current employer

    Do you posses working experience in vehicle maintainance and repairs, vehicle inspection and defects reporting within a multinational company, please provide details

    Do you have experience in handling and resolving customer complaints

    Current salary

    Expected salary

    Notice Period

    Referee 1

    Referee 2

    Referee 3

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    Date: 16th July 2026

    Time: 5:00 pm