Aftersales Administrator – Popo Road
1. JOB INFORMATION | |||
Job Title: | Division: | Department: | Section/Unit |
Aftersales Administrator | Equipment | Aftersales | Administration |
Reports to: | Work station: | ||
Workshop Manager | Nairobi | ||
Direct Reports: | Indirect Reports: | ||
N/A
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2. JOB PURPOSE | |||
This role is responsible for the provision of administrative support to enhance efficiency and effectiveness in service, parts and sales, to grow branch profitability.
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3. MAIN RESPONSIBILITIES OF THE JOB | |||
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4. KNOWLEDGE, SKILLS AND EXPERIENCE | |||
Minimum level of academic and professional qualification required to perform effectively in the role | |||
Diploma in business administration or related field
A certificate in an automotive-related course gives an added advantage
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Minimum level of experience required to perform effectively in the role | |||
3 years relevant working experience in a similar role from an organization of similar size in operations
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5. WORKING RELATIONSHIPS | |||
Internal customers
a) New vehicle sales department b) Government Lease c) Technicians d) Parts department e) IT Department f) Finance Department g) HR and GA division h) Procurement Department i) Marketing Department. |
External Customers
a) Non-Governmental organizations b) Government and parastatals institutions c) Individual Customers d) Corporate organizations e) Diplomatic core f) Suppliers g) Credit customers |
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6. COMPETENCIES | |||
Technical
a) Computer Literacy b) Product knowledge in the motor industry c) Basic Knowledge of automotive maintenance
Functional a) Excellent report writing and communication skills b) Presentation skills c) Analytical- highly analytical and ability to challenge the status quo based on quantitative facts and impacts
Behavioral a) Negotiation Skills b) Integrity, analytical & numerical skills c) Performance Management and team building d) Professionalism –maintains a professional approach based on ethics and CFAO values e) Integrity, honesty, and ethics- ensure ethical practices and integrity and ensures CFAO is not put at reputational risk f) Conflict management g) Communication Skills h) Customer orientation-is customer focused striking a solid balance between external and internal customer orientation i) Resilience –is able to withstand strategic and operational challenges and maintain momentum j) Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader |
If you meet the requirements, kindly forward your application enclosing a detailed curriculum vitae together with a cover letter by 8th May 2025 to Applications-Multibrand@cfao.com
Please indicate Aftersales Administrator – Popo Road as the header of your email