• JOB INFORMATION 

• JOB PURPOSE 

• This role is responsible for the delivery of Client Driver Training across the Company’s portfolio of product. The training will include classroom theory and on the road practice.

• MAIN RESPONSIBILITIES OF THE JOB 

• Managerial/ Supervisory:

N/A

• Operational Responsibilities;

1. Train customers after vehicle purchase
2. Demonstrate features of new models with regards to operation, advantages and benefits.
3. Maintain up to date Driver Training Records of work including diary/ calendar and attendance.
4. Evaluate drivers, give full reports and issue certificates to participants upon successfully completion of the training. Circulate the reports for internal use.
5. Conduct refresher courses for existing customers with regards to correct operation and economical driving
6. Attend to company events and new vehicle launches when required.
7. Support sales staff in vehicle handovers to new clients.
8. Submit accurate daily/ weekly training reports to the direct report
9. Actively participate in promotional and customer training activities to market the company products and services
10. Maintain regular contact with clients to promote retention by getting feedback on the effectiveness of training.
11. Assess driver competence and give feedback
12. Develop Training materials
13. Maintain up to date knowledge on traffic and road safety regulations / legislation
14. Support aftersales with driver performance improvement
15. Any other duties as may be assigned from time to time by management

• KNOWLEDGE, SKILLS AND EXPERIENCE

• Valid and Clean driving licence for Trucks and Buses (At least 5 years)
• Education – Certificate or Diploma in Automotive/Mechanical Engineering or Transport& Logistics
• Train the trainer Certification

• 5 years working experience in an automotive industry
• Defensive driving instructor certification

• WORKING RELATIONSHIPS

• Sales Administration
• Logistics and Registration Department
• Marketing
• Service Advisors
• Service Managers
• Finance Department

• Corporate clients
• SME’s
• Individual Clients
• Body builders
• Pre-owned units section
• NTSA
• Contracted personnel

• COMPETENCIES

• • Proficient in Microsoft Office Application/ Computer Literacy
  • Product knowledge i.e. vehicle specifications and basic mechanical knowledge
  • Driving Skills
• Knowledge in professional standards

Functional

• Writing skills
• Presentation skills
• Safety  and compliance knowledge

Behavioural 

• Excellent customer service skills
• Excellent interpersonal skills
• Pleasant and outgoing personality
• Strong negotiating and influencing skills
• Excellent presentation skills and communication skills (written and spoken)
• A team player with a go-getter attitude
• Ability to work under pressure with minimal supervision
• Organizational skills