• JOB INFORMATION 

• JOB PURPOSE 

• MAIN RESPONSIBILITIES OF THE JOB 

N/A

Operational Responsibilities 

1. Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
2. Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
3. Prepare quotations in a timely manner in line with the CMK guidelines to assist close sales in a timely manner;
4. Create sales orders in the system to facilitate timely invoicing
5. Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
6. Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
7. Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
8. Advise clients on finance packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;
9. Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
10. Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
11. Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
12. Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the brand
13. Submit accurate weekly deliveries and order intake data to keep track of the monthly sales targets as per budget;
14. Support in the unit ordering process to ensure optimal stock holding at all times;
15. Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
16. Assist customers in filing government tax documentation e.g. I tax in order to prepare advance tax documents.

• KNOWLEDGE, SKILLS AND EXPERIENCE

• WORKING RELATIONSHIPS

1. Sales Administration
2. Registration Officers
3. Logistics & Vehicle Preparation Team
4. Marketing
5. Sales Stocks & Planning
6. Service Advisors
7. Parts Sales
8. Finance Department
9. Leasing Departments

• Corporate Clients
• SMEs

1. 1. Individual Clients

• Suppliers
• Financial Institutions/Banks
• Pre-Owned Units Section

1. Kenya Revenue Authority
2. Contracted Personnel

• COMPETENCIES

1. Proficient in Microsoft Office applications/computer literacy
2. Driving Skills
3. Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
4. Knowledge in professional standards

Functional

1. Writing skills
2. Presentation skills

Behavioral 

1. Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
2. Time Management – Ability to use time effectively and efficiently
3. Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
4. Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
5. Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
6. Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the CMK values
7. Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain