This role is important in ensuring:

1.        Existing Accounts are properly managed through consistent visits, communication, new product offering etc

2.       Sales Targets are achieved as stipulated and Debtors are managed according to limits approved

3.       New account opening to grow the portfolio in line with the overall strategy

·         N/A

Operational Responsibilities 

·         a)   Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making; work on branch retail activations, joint field visits with field sales team for existing accounts.

·         b)   Actively follow up on new leads and referrals resulting from customer service, field activities and promotions to build prospects and close sales;

·         c)   Prepare quotations in a timely manner in line with the company guidelines to assist close sales in a timely manner;

·         d)   Follow up & coordinate all orders in conjunction with procurement and operations coordinator

·         e)   Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;

·         f)   Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;

·         g)   Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;

·         h)   Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;

·         i)Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;

·         j)    Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for tyres.

·         k)   Submit accurate weekly report data to the Sales Manager to keep track of the monthly sales targets as per budget;

·         l)    Support in the stock ordering process to ensure optimal stock holding at all times;

a)      Sales Administration

b)      Marketing

c)       Sales Stocks And Planning

d)      Service Advisors

e)      Parts Sales

f)        Finance Department

a)      Customers

a)      Customer Service Relationship

b)      Logistic Practices

c)       Supply planning

d)      Upstream supply chain process

e)       Distribution & logistics

f)        Stock management

g)      Marketing & sales

h)      Product & Service and Technical Knowledge

i)        Customer Value Management

Functional

j)        Customer contact

k)      Communication / Presentation

l)        Microsoft Office skills: Excel, word, ppt.

Behavioral

m)    Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

n)      Self-drive – Develops holistic skills to successfully grow the entire business

o)      Role Model to team members

p)      Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect

q)      Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness

r)       Time Management – Ability to use time effectively and efficiently

s)       Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals

t)       Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers

u)      Ethics and values – Adhere to an appropriate and effective set of core values and beliefs, and in alignment with the CFAO Mobility Kenya Ltd values