N/A

Operational Responsibilities

a)     Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;

b)     Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;

c)      Prepare quotations in in line with CFAO Mobility Kenya guidelines to assist close sales in a timely manner;

d)     Create sales orders in the system to facilitate timely invoicing

e)     Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;

f)      Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;

g)     Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;

h)     Advise clients on finance packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;

i)       Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;

j)       Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;

k)     Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;

l)       Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for Sinotruk product segment;

m)    Submit accurate weekly deliveries and order intake data to the Brand Manager to keep track of the monthly sales targets as per budget;

n)     Support in the unit ordering process to ensure optimal stock holding at all times;

a)     Sales Administration

b)     Registration Officers

c)      Logistics And Vehicle Preparation Team

d)     Marketing

e)     Sales Stocks and Planning

f)      Service Advisors

g)     Parts Sales

h)     Finance Department

a)     Corporate Clients

b)     SMEs

c)      Individual Clients

d)     Suppliers

e)     Financial Institutions/Banks

f)      Pre-Owned Units Section

g)     Contracted Personnel

a)     Proficient in Microsoft Office applications/computer literacy

b)     Vehicle Driving Skills

c)      Product knowledge i.e., vehicle specifications, Basic mechanical knowledge

d)     Knowledge in professional standards

Functional

a)     Writing skills

b)     Presentation skills

Behavioral

a)     Excellent Customer Service skills

b)     Excellent interpersonal skills

c)      Pleasant and outgoing personality

d)     Strong negotiating and influencing skills

e)     Excellent presentation skills and communication skills (written and spoken)

f)      A team player with a go-getter attitude

g)     Ability to work under pressure and meet sales targets

h)     Organizational skills.